PRIVACY POLICY
NutriDiet Nidhi
Effective Date: 24 August 2026
Head Office: Khamgaon, Maharashtra, India
Privacy Contact: support.nutridietnidhi@gmail.com
1. Introduction
NutriDiet Nidhi (“NutriDiet Nidhi”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it, how we protect it and what choices and rights may be available to you.
This Privacy Policy applies to information collected through the NutriDiet Nidhi website, user accounts, online consultations, diet and wellness programs, appointment systems, communications and related Services.
We seek to process personal data in accordance with applicable Indian law, including applicable requirements under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable Rules, regulations and amendments as they become applicable.
The DPDP framework requires appropriate notice regarding personal data and processing purposes, and the notified 2025 Rules contemplate clear, standalone and understandable notices identifying the personal data collected and purposes of processing.
2. Information We May Collect
Depending on the Services you use, we may collect the following categories of information.
A. Identity Information
This may include:
- Full name;
- Age;
- Date of birth;
- Gender, where voluntarily provided;
- Profile photograph, where applicable;
- Parent/guardian information for minors; and
- Identification information where reasonably required for a lawful purpose.
B. Contact Information
This may include:
- Email address;
- Telephone/mobile number;
- WhatsApp contact details;
- Address or location information where necessary;
- Emergency contact information where voluntarily provided.
C. Health, Nutrition and Wellness Information
To provide personalized nutrition or wellness Services, we may collect information such as:
- Height;
- Weight;
- Medical history;
- Existing health conditions;
- Allergies;
- Medications;
- Supplements;
- Laboratory reports;
- Dietary restrictions;
- Food preferences;
- Exercise/activity information;
- Pregnancy or breastfeeding information where relevant;
- Previous adverse reactions;
- Digestive, metabolic or other health-related information;
- Photographs where voluntarily submitted; and
- Other information reasonably relevant to providing personalized Services.
You should provide accurate and complete information because incomplete information may affect the suitability of personalized recommendations.
D. Consultation and Program Information
We may collect:
- Consultation details;
- Appointment history;
- Diet plans;
- Follow-up information;
- Messages exchanged with professionals;
- Program participation information;
- Customer feedback;
- Reviews and testimonials; and
- Consultation recordings where applicable and where appropriate notice/consent has been obtained.
E. Payment and Transaction Information
When you purchase a Service, information relating to the transaction may be processed, including:
- Order details;
- Purchased program;
- Amount paid;
- Transaction/reference information;
- Payment status; and
- Information necessary for refunds, disputes or accounting.
Payment card or banking credentials may be processed directly by the applicable payment provider rather than stored directly by NutriDiet Nidhi, depending on the payment method used.
F. Account Information
This may include:
- Username;
- Email address;
- Account details;
- Login-related information;
- Order history;
- Program status; and
- Account activity.
G. Technical Information
When you use the website, technical information may be collected automatically, including where applicable:
- IP address;
- Browser type;
- Device information;
- Operating system;
- Website interactions;
- approximate location derived from technical information;
- referring pages;
- cookies and similar technologies; and
- security/log information.
3. How We Use Personal Information
We may process personal information for purposes including:
- Creating and managing user accounts;
- Providing purchased diet and nutrition services;
- Creating personalized diet plans;
- Scheduling and conducting consultations;
- Providing follow-up services;
- Communicating appointment information;
- Processing payments;
- Maintaining invoices and transaction records;
- Responding to customer enquiries;
- Providing customer support;
- Managing subscriptions/program validity where applicable;
- Improving our Services;
- Maintaining security;
- Detecting fraud, misuse or unauthorized access;
- Complying with legal obligations;
- Resolving disputes;
- Protecting legal rights;
- Sending service-related communications;
- Sending promotional communications where appropriate consent exists; and
- Other purposes disclosed to you at or before collection.
We will not use personal information for an unrelated purpose in a manner inconsistent with applicable law and applicable consent requirements.
4. Health Information
Some Services require information concerning health, nutrition and lifestyle.
Such information may be necessary to provide a personalized diet or wellness service.
You understand that refusing to provide information that is reasonably necessary for a personalized service may prevent us from safely or appropriately providing that Service.
We will process such information only for disclosed and lawful purposes and in accordance with applicable requirements.
5. Consent
Where consent is required, we will seek consent through an appropriate mechanism.
You may have rights to withdraw consent where applicable.
Withdrawal of consent may affect our ability to continue providing certain Services where processing is necessary for those Services.
Withdrawal of consent does not necessarily invalidate processing that occurred lawfully before withdrawal.
Where applicable, the method for withdrawing consent should be reasonably accessible and comparable to the method used to provide consent.
6. Children and Minors
NutriDiet Nidhi may provide Services to persons under 18 only with appropriate parent or lawful guardian involvement.
Where required by applicable law, we will obtain verifiable consent from the parent or lawful guardian before processing the child’s personal information.
We will not knowingly use children’s personal information for targeted advertising or behavioural tracking where prohibited by applicable law.
Parents or lawful guardians may contact us regarding information relating to a minor for whom they have lawful authority.
The DPDP Act expressly provides protections relating to processing children’s personal data, including verifiable parental/lawful-guardian consent and restrictions concerning tracking and targeted advertising.
7. Recording of Online Consultations
Online consultations may be recorded where applicable.
Where recording occurs, appropriate notice and/or consent will be obtained where required.
Recordings may be used for purposes such as:
- service delivery;
- quality assurance;
- professional review;
- training;
- dispute resolution;
- security;
- maintaining service records; or
- other purposes disclosed at the time of recording.
We will take reasonable measures to restrict access to recordings to authorized persons.
8. Testimonials and Before/After Photographs
Customers may voluntarily provide testimonials, reviews, photographs or feedback.
We will seek appropriate consent before using identifiable testimonials, before/after photographs or similar personal content for promotional purposes.
Consent for future promotional use may be withdrawn by contacting us, subject to applicable legal requirements and legitimate retention obligations.
9. Marketing Communications
NutriDiet Nidhi may send service-related communications necessary for the operation of your account or purchased Services.
Promotional or marketing communications will be sent only where appropriate consent or another lawful basis permits such communication.
You may request to stop receiving promotional communications.
Stopping marketing communications will not necessarily stop essential service communications.
10. Cookies and Similar Technologies
The website may use cookies and similar technologies for purposes including:
- website functionality;
- account functionality;
- security;
- analytics;
- performance monitoring;
- remembering preferences; and
- improving user experience.
Third-party services integrated into the website may also use cookies or similar technologies subject to their own policies.
You may be able to control cookies through your browser or applicable website settings, although disabling certain cookies may affect website functionality.
11. Analytics and Advertising Technologies
NutriDiet Nidhi may use services such as website analytics, advertising measurement or similar technologies.
These services may collect technical information concerning website usage.
Where required, appropriate consent mechanisms will be implemented.
We will not knowingly use behavioural tracking or targeted advertising directed at children where prohibited by applicable law.
12. Third-Party Service Providers
We may use third-party service providers to operate the platform and provide Services.
These may include:
- Website hosting providers;
- WordPress-related services;
- WooCommerce;
- Appointment scheduling providers;
- Online meeting platforms;
- Email service providers;
- WhatsApp or communication services;
- Payment processors;
- Analytics providers;
- Security providers;
- Cloud/storage providers;
- Customer support services; and
- Other technology providers required for business operations.
Third-party providers may process information on our behalf or independently under their own terms and privacy policies, depending on the service.
We seek to use appropriate providers and reasonable contractual or technical safeguards where applicable.
13. Payment Information
Payments may be processed through third-party payment providers.
We may receive transaction information necessary to confirm and administer the purchase.
We do not intend to store complete payment-card credentials where those credentials are handled directly by the applicable payment provider.
Customers should review the privacy policy of the relevant payment provider for further information concerning its processing practices.
14. Sharing of Information
We may disclose personal information where reasonably necessary to:
- professionals providing Services;
- employees or authorized personnel;
- technology and hosting providers;
- appointment providers;
- payment processors;
- communication providers;
- professional advisers;
- auditors;
- insurers;
- legal advisers;
- governmental or regulatory authorities where legally required; or
- other parties where you have provided appropriate consent.
We do not sell personal information as a commercial product.
We will not disclose personal information to unrelated third parties for their own marketing purposes without appropriate consent where required.
15. Professional Access
Because NutriDiet Nidhi may operate with multiple dietitians and professionals, relevant information may be made available to the professional responsible for providing your Service where necessary.
Access should be limited to information reasonably required to provide the relevant Service.
Professionals may be subject to separate contractual, professional and legal obligations concerning confidentiality and personal information.
16. Data Security
We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
These may include:
- access controls;
- authentication;
- restricted administrative access;
- secure hosting practices;
- plugin/software updates;
- backups where appropriate;
- security monitoring; and
- other reasonable safeguards.
However, no online system can be guaranteed to be completely secure.
Accordingly, NutriDiet Nidhi cannot guarantee absolute security against every possible cyberattack, unauthorized access, technical failure or security incident.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- providing Services;
- maintaining account records;
- financial/accounting requirements;
- resolving disputes;
- preventing fraud;
- maintaining security;
- complying with legal obligations; and
- protecting legal rights.
When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize or otherwise dispose of it securely.
Retention periods may vary depending upon the type of information and applicable legal requirements.
18. Data Processors and Deletion
Where third-party processors process personal information on our behalf, we may require appropriate safeguards and, where applicable, deletion or return of information when the relevant purpose ends, subject to legal retention requirements.
19. Your Rights
Subject to applicable law and the commencement of relevant legal provisions, individuals may have rights concerning their personal information, including rights relating to:
- access to information about processing;
- correction or updating of inaccurate information;
- deletion/erasure where applicable;
- withdrawal of consent where applicable;
- grievance redressal; and
- nomination or other rights provided by applicable law.
The exact scope, procedure and availability of rights may depend on applicable law at the relevant time.
20. How to Make a Privacy Request or Complaint
You may contact us regarding privacy questions, requests or complaints using:
Email: support.nutridietnidhi@gmail.com
Please include enough information for us to identify the relevant account or request.
We may need to verify your identity before processing certain requests in order to protect personal information from unauthorized disclosure.
21. Parent/Guardian Requests
Where a request concerns the personal information of a minor, we may require appropriate evidence of parental or lawful-guardian authority before providing information or acting on the request.
22. Data Breaches and Security Incidents
If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.
This may include investigating the incident, taking corrective measures and providing required notices to affected individuals or authorities.
23. International or Cross-Border Processing
Some third-party technology providers used by the website may process information using infrastructure located outside India.
Where such processing occurs, we will take steps required by applicable Indian law concerning such processing.
Customers acknowledge that the use of modern cloud, communication, payment and technology services may involve processing by third-party providers in locations specified by those providers.
24. External Links
The website may contain links to third-party websites, platforms or services.
NutriDiet Nidhi is not responsible for the privacy practices, content or security of third-party websites.
Users should review the privacy policies of third-party services before providing personal information to them.
25. Account Security
Customers are responsible for maintaining the confidentiality of their account credentials.
You should not share your password with another person.
If you suspect unauthorized access to your account, you should notify NutriDiet Nidhi promptly.
26. Accuracy of Information
You are responsible for ensuring that information provided to NutriDiet Nidhi is accurate, complete and current.
You should update your information when circumstances materially change, particularly information relevant to personalized nutrition or wellness Services.
27. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes in Services;
- changes in technology;
- changes in third-party providers;
- legal or regulatory changes;
- changes in data-processing practices; or
- improvements to our privacy practices.
The updated version will be published on the website with a revised effective date.
Where required by applicable law, appropriate notice or consent will be provided for material changes.
28. Contact Information
For privacy-related questions, requests or complaints:
NutriDiet Nidhi
Head Office: Khamgaon, Maharashtra, India
Email: support.nutridietnidhi@gmail.com
29. Important Legal Qualification
This Privacy Policy is intended to describe NutriDiet Nidhi’s intended data-processing practices and to support compliance with applicable Indian privacy requirements.
It does not create rights or obligations that override mandatory provisions of applicable law.
Where any provision of this Privacy Policy conflicts with mandatory applicable law, the mandatory legal requirement shall prevail.
Last Updated: 24 August 2026
